Frequently Asked Questions

Our Luma jewelry is crafted from high-quality artificial jewelry, known for its durability and resistance to tarnish.

You can reach our customer service team via email at [Your Customer Service Email], through our contact form on the website [Link to Contact Form], or via WhatsApp at [Your WhatsApp Number]. We aim to respond to all inquiries within 12-24 business hours.

Orders typically process in 5-7 business days.

Delivery within Karachi usually takes 3-4 business days, while other major cities in Pakistan can expect delivery in 5-7 business days.

A tracking number will be provided once your order ships.

Absolutely! Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number on our website's tracking page or the courier's website to monitor your shipment's progress.