Frequently Asked Questions

A: Our Luma jewelry is crafted from high-quality stainless steel, known for its durability and resistance to tarnish.

A: You can reach our customer service team via email at [Your Customer Service Email], through our contact form on the website [Link to Contact Form], or via WhatsApp at [Your WhatsApp Number]. We aim to respond to all inquiries within 24-48 business hours.

A: Orders typically process in 1-2 business days. Delivery within Karachi usually takes 1-2 business days, while other major cities in Pakistan can expect delivery in 3-5 business days. A tracking number will be provided once your order ships.

A: Absolutely! Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number on our website's tracking page or the courier's website to monitor your shipment's progress.